Chapter 2: Initial Medical Treatment  
     Initial Assessment and Treatment
     Common Medical Problems After an Auto Accident:
          Shock
          Bruises, abrasions, lacerations and excessive bleeding
          Muscle, ligament and tendon injuries
          Whiplash injuries
          Burns
          Fractures
          Multiple injuries
     Spinal Cord Injuries
     Traumatic Brain Injuries
     Special Concerns When a Child Is Injured
     Keeping a Diary of Your Recovery Process

Chapter 3: If You're Admitted to the Hospital
     Getting Good Care in the Hospital
     If You're Put into the Intensive Care Unit (ICU)
     How Family and Friends Can Help
     Power of Attorney, Committeeship and Related Topics
     Medical-Legal-Insurance Considerations 
     If You're Transferred to a Rehab Centre or Extended-Care Facility
     Arrangements to Make Before You Leave the Hospital
     The Emotional Reality of Going Home
     Who Will Take Care of Your Needs Now?

Chapter 4: On-Going Care  
     Follow Up Visits to Your Doctor
     Common Rehab Treatment After an Auto Accident:
          Physiotherapy
          Massage therapy
          Chiropractic treatment
          Occupational therapy
          Aupuncture
          Psychological counselling
          Neuro-psychological counselling
          Speech-language therapy
          Pain management programs
          Fitness and exercise programs
          Alternative therapies
     Rehab Treatment After a Catastrophic Injury
     Should You Hire a Professional Case Manager?
     Who Will Pay for Your Rehab?
     ICBC Rehab Programs

Chapter 5: Psychological Issues and Interpersonal Relationships
     Post-Traumatic Stress Disorder (PTSD)
     Secondary Wounding
     Survivor's Guilt
     Challenges for Family Members and Friends
     Changes in Family Dynamics
     The Effects of Serious Injury (or Death) on Children and Adolescents
     If You Have a Brain Injury
     Psychological Counselling
     Finding the Right Therapist
     If You're Put on Medication
     Will ICBC (or WorkSafeBC) Pay for Your Counselling?
     Psychological Issues and the Legal-Insurance System

Chapter 6: Obtaining Financial Help
     Accident Benefits and Compensation Through ICBC
     WorkSafeBC Benefits:
          Wage-loss benefits
          Healthcare and related benefits
          Funeral expenses and survivor's benefits
          Help with legal issues
          Disputing a WorkSafeBC decision
     Canada Pension Plan Benefits:
          Disability benefits
          Survivor's benefits
          Children's benefits
     Employment Insurance
     Help Through the BC Ministry of Human Resources
     Financial Help from Other Sources 
     Help Through the Public Guardian and Trustee

Chapter 7: Dealing with On-Going Issues
     Coping with Permanent Lifestyle Changes
     Living with a Spinal Cord Injury
     Recognizing Brain Injury Symptoms 
     Living with a Traumatic Brain Injury
     Chronic Pain and Fatigue
     Issues for Caregivers
     Sexual and Reproductive Issues
     Returning to Work (includes how returning to work affects benefits
     from various sources)
     Vocational Counselling and Retraining (specific information for ICBC,
     WorkSafeBC, CPP, EI, MHR)
     Education
     Housing Options
     Transportation Issues

PART II: INSURANCE AND LEGAL ISSUES

Chapter 8: Bodily Injury Claims
     Basic Auto Insurance in British Columbia
     Who Can File an ICBC Claim?
     Claims Filing Process
     How Much Time Do You Have to File an ICBC Claim?
     What Happens Next?
     When an Auto Accident May Be Your Fault
     Hit-and-Run Accidents
     When a Driver Is in Breach of His Insurance or Uninsured
     Impaired Driving
     When Someone Is Killed
     If You Were a Pedestrian, Cyclist or Passenger
     Work-Related Auto Accidents
     Low-Velocity Impact Claims
     Accidents Involving Out-of-Province Drivers and Residents

Chapter 9: Dealing with the Insurance Company
     Working with Your ICBC Claims Adjuster
     Protecting Your Rights
     Will You Be Sent to an ICBC Doctor?
     If You Have a Soft Tissue Injury or Subjective Condition
     If You're Unhappy with Your ICBC Claims Adjuster
     Disputing an ICBC Decision
     When Should You Settle Your Personal Injury Claim?
     Can a Settled Claim Be Re-opened?

Chapter 10: ICBC Benefits and Compensation
     Part 7 Accident Benefits:
          Medical, rehab and related benefits
          Total disability (wage-loss or homemaker) benefits
          Death benefits and funeral expenses
     Applying for Part 7 Benefits
     If ICBC Denies You Accident Benefits
     Financial Compensation (or Damages)
     How Much Is Your Personal Injury Claim Worth?
     Underinsured Motorist Protection (UMP) Claims
     Compensation for the Death of a Spouse, Partner, Parent or Child

Chapter 11: Insurance Company Tactics  
     Independent Medical Examiners:
          Can you refuse to go to an IME?
          Disowning an IME's report
          How to protect yourself
     Charges of Malingering and Fraud
     Detective Investigations and Surveillance Efforts
     Safeguarding Yourself from ICBC's Tactics

Chapter 12: Hiring a Lawyer
     When a Personal Injury Lawyer Is Necessary 
     Finding the Right Lawyer
     Interviewing a Personal Injury Lawyer
     Questions to Ask a Lawyer 
     What You'll Have to Pay a Personal Injury Lawyer (includes information
     on contingency fees, hourly-rate fees, fixed fees and retainers)
     Your Legal Contract or Fee Agreement

Chapter 13: Working with Your Lawyer
     Professional Guidelines for Lawyers in BC
     What You Can Expect a Personal Injury Lawyer to Do
     Your Role in Your Case
     When Problems Arise with Your Lawyer
     Resolving Conflicts with Your Lawyer
          Through the Law Society of BC
          Taxing your lawyer's bill
          Suing your lawyer
     Hiring a New Personal Injury Lawyer

PART III: THE LEGAL PROCESS

Chapter 14: Legal Procedures
     Tort Actions
     Part 7 Legal Actions
     Chambers Hearings
     Small Claims Court Hearings
     Examinations for Discovery in Personal Injury Cases
     Traffic Court Hearings
     Criminal Court Hearings for Traffic Offences
     Alternate Dispute Resolution (ADR):
          Mediation
          Fast-track mediation
          Arbitration
          Settlement conferences
     Other Non-Binding Hearings in a Personal Injury Case
     Fast-Track Trials

Chapter 15: Issues at Trial
     Liability
     Determining the Cause, Nature and Extent of Injuries and Disabilities
     Heads of Damages:
          General Damages
          Special Damages
          Past Income Loss
          Future Income Loss
          Future Care
     Other Money You May Be Awarded in a Personal Injury Case
     When the Injured Person Is a Minor

Chapter 16: Preparing for Trial
     Your Trial Date
     Requesting a Jury
     Assembling Evidence and Providing Documentation
     Expert Witnesses and Assessments (includes information on future 
     care assessors)
     Lay Witnesses in Personal Injury Cases
     Negotiating a Pre-Trial Settlement
     Last Minute Chaos

Chapter 17: The Trial Process
     The Adversarial Nature of Our Courts
     Trial-Related Stress
     BC Supreme Court Hearings in Personal Injury Cases
     Your Testimony
     Closing Arguments
     Handing Down a Judgment

Chapter 18: Receiving Your Money
     Costs and Disbursements
     Tax Gross-Ups
     Management Fees
     Reviews Before the Court Registrar
     Court-ordered Interest
     Deductions for Part 7 Accident Benefits
     Part 7 Buy-outs
     Hidden Legal Fees and Other Deductions
     Receiving Your Money (includes when your case is appealed)
     Structured Judgments and Settlements

Chapter 19: Appeals And Cross-Appeals
     Realities of the BC Court of Appeal
     Appealing an ICBC Case
     Cross-Appeals:
          Appeal costs
     When to Hire an Appeal Lawyer
     BC Court of Appeal Hearings
     Appeals Before the Supreme Court of Canada

PART IV: MANAGING YOUR AWARD MONEY  

Chapter 20: Safeguarding Your Future
     Paying Off Debts
     Setting Up a Workable Budget
     Professional Financial Advice (includes questions to ask)
     What You'll Pay for Financial Advice
     Life Insurance
     Disability Insurance
     Estate Planning and Wills (includes providing for a dependent with
     disabilities)

Chapter 21: Investing Your Money
     Annuities
     Other Low Risk Investments
     Bonds
     Stocks
     Mutual Funds 
     Real Estate
     High Risk Investments
     Minimizing Investment Losses

Always have a witness with you when you meet with ICBC, an ICBC doctor or a lawyer.